Terms and conditions

Terms and Conditions

This site is owned by Imperial Formosan, a trading name of Formosa Services Limited. Registration Number 5383339. The company’s registered address is Qian Fong Road, Lane 38, Number 9, Tainan 701, Taiwan, and it is refered to hereafter as ‘we’, ‘us’, or ‘our’. If you have any queries about these terms and conditions, or wish to make any comments about our website, please e-mail us at service@imperialformosan.com

Shipping and Returns

At Imperial Formosan we guarantee 100% satisfaction. If you are not satisfied with your tea for any reason contact us at service@imperialformosan.com and let us know how we can be of assistance. If you are not satisfied with the tea then you can return it to us and we will credit your account with a full refund minus our shipping costs.

Please note that concerns need to be raised within 30 days of placing the order. Please note that rare aged teas and other competition-sealed teas are not returnable. Sample packages are also exempt from our return policy.

We are here to provide you with exemplary service and if the tea carries our Imperial Formosan seal, we guarantee your satisfaction and will happily replace your tea or credit your account if you are not satisfied.

Shipments will be fulfilled within 14 working days of receiving your order. It is possible the goods may be opened for customs inspections. In this case, simply seal the tea properly when it reaches you. If your tea is delayed due to holidays or for other reasons, we ask for your kind understanding.

If a delay causes you inconvenience we will return your money less shipping costs, unless it is agreed that the fault lay with incomplete information, incorrect shipping details or can be proven to be Act of God in which case we will come to a mutually acceptable agreement. We thank you for your understanding.

If you move, please update your shipping address.

Use of this Website

By using our site ‘imperialformosan.com’ you agree to be bound by the terms and conditions of the website upon first entering the site. If you do not agree to be bound by the terms and conditions of this website, then please do not access or use it. By using this site you agree to be bound by the following terms:

Trademarks

Imperial Formosan is a registered trademark of Formosa Services Limited and the web domain www.imperialformosan.com is wholly owned by Formosa Services Limited with all rights reserved. You may not download images, copy text, republish, use publicly, broadcast, transmit or use our logo or any other intellectual property of the brand or imperialformosan.com without the express prior written consent of Formosa Services. You may only use this site and its intellectual property for your own non-commercial personal use.

From time to time we will amend these terms and conditions. Upon doing so, by your returning and continued use of the site you agree to these updated terms and conditions. Accordingly, please review these terms and conditions frequently to ensure you are aware of any changes. The terms and conditions applying at the point in time you place your order shall be the ones which apply to that transaction.

If you have data on our website, please keep it up to date.

Fair Use

You will only use this site for lawful purposes in accordance with these terms and conditions. You will not use the site in any way that infringes upon the rights of other users. You will not post profane or abusive language. You will not soil our brand with inappropriate language or abuse others or disrupt their user experience.

Service Provider Rights

We at Imperial Formosan reserve the right, in our absolute discretion to

- refuse to sell tea to you
- terminate you from using our services
- stop trading
- remove our website or any part of our service without any notice
- change our pricing as and when market prices fluctuate

Protection of Personal Data.

Formosa Services through its website imperialformosan.com or any other domain or sub-domain linked to it and owned by Formosa Services, may request the User for certain personal data required for communicating or transacting. The data provided by the User will be stored in an automated file of personal data and with our service providers Mailchimp and Paypal. Data will be processed in order to provide services requested by our customers.

The User authorizes the automated processing of the personal data provided, necessary for the provision of the services agreed, and for performing market studies, creating purchase profiles in order to apply benefits, discounts and additional offers related to his/her customer status as well as opt-in communications by an e-mail or mail (to those who so desire and do not state otherwise), regarding special offers and new products.

If you sign up for our newsletter or news alerts we will send you information. You may at any time opt out.

We take every practical measure to protect your data from either accidental or unlawful destruction or unauthorised disclosure. At your request we will delete your information and data from our systems and will only keep it on record for a reasonable amount of time.

Transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures to try to prevent unauthorised access.

Website Security

You accept the inherent security risks of providing information and dealing on the internet and will not hold us responsible for any breach of security unless it is proven to result from our negligence.

You may at any time write to us and request a copy of any of your personal information that we hold.

Accuracy of Content

We have gone to great lengths to make sure that the content on this website is accurate and that prices and description of goods are fairly portrayed. If we make any mistakes and overcharge you we will inform you and credit you with the price adjustment. If we show the wrong price and sell our tea for you for below the intended price we will absorb the loss of revenue in alignment with Taiwan’s trade laws.

Payment

The total for goods purchased and shipping costs will appear on the screen, and payment can be made by credit card, debit card or via Paypal. To make the payment, the User must follow all the instructions displayed on the screen, providing the following information: a) Card type; b) Card number; c) Expiry date and d) any other information required. Please refer to Paypal’s terms and conditions regarding security and privacy if using that payment method.