Privacy Policy

This Privacy Policy was last updated on the 26th March 2014.

At Imperial Formosan, we take your privacy very seriously. We want you to understand how we may use any information we collect from you on our website (“”) and why we are collecting it. This policy (together with our Terms and conditions and any other documents referred to on it) tries to set out how and why we may collect data from you and what we will and will not do with it.

We may collect and process the following data about you:

- information provided by filling in forms on the website

- records of any correspondence we enter into

- your shipping history with us

Collecting information about your device

We may collect information about your device, including your device’s unique device ID, the type of mobile device you use, the operating system and browser type. We use this information in several ways, for example to help us debug any errors or to gather statistical information which will help us in updates and new applications.

How we use the information we collect

We will use the information we collect to:

- improve the website and make it more user-friendly
- to provide technical support

Where we store your personal data

Any data we collect from you will be stored on our own servers or on third-party servers. We have taken all reasonable steps to ensure that personal information is kept in a secure manner, either by putting protection in place ourselves or by using reputable third-party services.

Please keep any passwords you use safe and secure; do not share them with anyone.

Unfortunately, transmitting information over the internet is not always secure. We will do our best and take all reasonable steps to keep your data as safe as possible, but any data you transmit is done so at your own risk. Once we have received your data, we will use strict procedures and security features to prevent unauthorised access.

Who we give your data to

We may give data you provide to selected third parties to perform services for and on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service and to assist us in marketing. We will not give this to just anyone, and please check the individual privacy policies of companies we partner with to make sure you are comfortable with them, for instance Paypal and Mailchimp.

We are not responsible for privacy policies of third-party applications or websites that we link to, so please read their policies.

We will never sell or rent an individual’s personal data. Our business is tea and nothing else. We hate spam as much as the next person and will do everything within our powers to protect your privacy.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy, so please check back regularly.

We’ve included a date at the top of the page to help you determine if you’ve read the latest version.

For the purpose of the United Kingdom’s Data Protection Act 1998 (the Act), the data controller is Formosa Services Limited. Registration Number 5383339, Registered at: Qian Fong Road, Lane 38, Number 9, Tainan 701, Taiwan.

Please email us at if you have any questions about our policies.