Delivery and returns
We use Taiwan’s ultra-reliable postal service for all Imperial Formosan deliveries. Your tea will reach you within 12 to 14 working days of placing your order. However, please allow more time if you order during holidays, especially around the Chinese Lunar New Year period.
Shipping costs vary depending on where in the world you are and how much tea you purchase. The shipping costs are stated clearly at the point of purchase and we have a ‘no hidden costs, no nasty surprises policy’. If you have any questions regarding shipping do contact us – we will respond promptly.
We only use recycled packaging to reduce our carbon footprint. We do not use any metal tins. Our teas are vacuum packed and shipped in boxes which carry our seal of quality and authenticity. We strive get your tea to you promptly, cost effectively, and with minimum environmental impact.
At Imperial Formosan we guarantee 100% satisfaction. If you are not satisfied with your tea for any reason contact us at firstname.lastname@example.org and let us know how we can be of assistance. If you are not satisfied with the tea then you can return it to us and we will credit your account with a full refund minus our shipping costs.
Please note that concerns need to be raised within 30 days of placing the order.
Please note that rare aged teas and other competition-sealed teas are not returnable. Sample packages are also exempt from our return policy.
We are here to provide you with exemplary service and if the tea carries our Imperial Formosan seal, we guarantee your satisfaction and will happily replace your tea or credit your account if you are not satisfied.